Shipping policy and information
As a small indie business it is essential we continue to get your parcels out while ever it is possible to do so. Your support is very much appreciated and you are contributing to ensuring all our staff remain employed, which honestly means THE WORLD!
We use Royal Mail as our courier service.
See their specific COVID-19 advise below:
Standard UK Delivery (includes Guernsey, Jersey and Isle of Man) on all orders over £10 is free. Orders below £10 cost £1.55 for standard class shipping.
Standard class shipping should be with you in 5-8 working days.
Upgrade to first class shipping for £2.55 to get your order in 2-4 working days (subject to unavoidable post office delays as a result of the current Coronavirus situation).
Our ‘office’ is open Monday-Friday therefore orders placed after 1pm on Friday will not be posted until the following Monday at the earliest.
If you have any further queries please don't hesitate to contact us via telephone or email and we will be happy to help.
(please note for shipping to Guernsey, Jersey and Isle of Man delivery may take longer).
All our North East gifts come wrapped in a brown paper package tied up with string so whether you're sending them directly to someone you love or self-gifting the person receiving them is in for a treat. And because we want everyone to love the North East just as much as we do each gift comes with its very own 'Tourist Tip' - a unique insight into some of the very best places in the North East.
Returns & exchanges
We gladly accept returns and exchanges. Please contact us within 14 days of delivery and ship items back within 30 days of delivery.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.