Shipping policy and information
We aim to deliver goods within 3-5 working days in the UK. If you’re shipping items to Europe delivery should be made within 7-14 days and delivery to the rest of the world will take 12-24 days.
Whilst we will do our best to get your items to you as soon as possible please understand there are sometimes delays. Regrettably no delivery service is infallible, and estimated delivery dates are not therefore guaranteed.
Shipping costs within the UK
All orders up to £6.00 – £0.95
Postage and Packaging for all other items - £2.55
Free delivery for all orders over £30.00
Worldwide shipping costs
All orders up to £6.00 - £2.50
Orders from £6.01 - £30.00 - £5.00
Orders over £30.00 - £7.50
Returns & exchanges
We gladly accept returns and exchanges. Please contact us within 14 days of delivery and ship items back within 30 days of delivery.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All our North East gifts come wrapped in a brown paper package tied up with string so whether you're sending them directly to someone you love or self-gifting the person receiving them is in for a treat. And because we want everyone to love the North East just as much as we do each gift comes with its very own 'Tourist Tip' - a unique insight into some of the very best places in the North East.